Customer Testimonials
Had a great experience. Eric helped us get the vehicles we wanted he's very informational and help us get the numbers where we wanted them.
Took care of service exceptionally well Everything was taken care of and everything was done right
Great experience with James really helpful and knowledgeable I would definitely recommend coming and getting service here was easy and quick
I was notified on what they were doing in checking over my car and under the hood, all the vital things, not sure appreciate them checking over everything for me makes my life much easier thank you All
Ron Carter is the Best dealership l have been to. James explained each step of the process and kept me informed and explained clearly and l appreciate the fact that l live close because I feel safe and they will take care of my vehicle as long as I have it. Thank you. It is a comfort for me.
Making my experience easy. I've had an ongoing issue with my infotainment center and Andy and Chad have worked very hard to fix this Chevrolet issue and support me with great customer care.
I was address as soon as I got there. They informed me of what was happening.
Noone ever returns my phone calls. I have been leaving messages and none has returned my phone calls
Very professional easy to get an appointment and work done quickly. I would come back for service.
Had an appointment for 3pm, and my didn't go in for the oil change until an hour and half. What's the point of making an appointment if I'm still going to in there for over 2hours
The service writer checked me in for my appointment with the services already know and I came back in 5 hrs and picked up the vehicle. Everything looked good.
Great experience with amazing customer service support! Russell was my sales representative and he was very knowledgeable and helpful.
I came in for oil change and also got state inspection Total wait time was 3 hours
It was a wonderful experience. Andre did a great job with finding me this vehicle.
They are very rude and don't listen to what the customer is saying They are very pushy
James our care team was very nice and knowledgeable. Friendly, respectful and helped me out
My visit was handled by Doug efficiently and kindly with excellent knowledge about what was needed to complete the service. Extra points for the new comfortable chairs in the waiting area! The wait time was not too lengthy.
Great service, easy in and out at the dealership. Eric did a great job helping.
Doug was great! The level of communication and service is exactly what one should expect from a top dealership
Regular service went well. Repair of same issue for the third time was clunky from a process perspective
They did a great job and got me in and out as quick as possible
they tried to tell me i needed a gasket on my engine (900$) when they had previously did that work about a year and a half earlier, i thought it was xxxxxxxx and did not get it done, james advised me as well that it was not necessary he didn't know why it was recommended besides that i didn't have the money to do it so i was upset that i was told i needed something when in reality i didnt, other than that there was a scratch on my door (deep) but everything was good, my truck didn'... Read More DealerRater - Aug 13, 2026
It was very informative only think I hate I didn't know the a/c was out
well my husband got locked into the parking lot after the deal. went to the manager the next day he said he's send us a certificate for a free oil change as an apology. never got that certificate. we didn't like the experience so much we sold the car 10 days after buying it.
Quick Able to accommodate my last minute request and answered all my questions. Very professional and no long wait
Customer service was excellent, they kept me updated while work was being done. James was very Professional and I am very satisfied with Ron Carter
Second time they were unable to complete service on a corvette I purchased from them.
Filepe was amazing at navigating the frustration around the Ally warranty another dealership sold me. He understood the problem and was friendly, curious, and patient
Ron Carter takes real good care of my truck. The mechanic never leave finger prints all over it. Really like their quick service.
This was a return visit after the dealership received a part for my truck. They scheduled the repairs on my time. Fixed the truck quickly and kept me informed.
Excellent customer service, thorough and kept us updated throughout the repair process. Highly recommend the service department
Awesome It was the best experience I ever had at a service department It was the best experience I ever had at any service department
James answered all my questions and kept me updated on my car at all times. He made this process simple as possible.
I've been dismissed for this issue by Gulf Coast dealership in Angelton 3 times! Ron Carter in Alvin, cared, listened, and fixed it in one visit! Even though we didn't end up needing it, Mr. Rushing offered a rental car. I was genuinely impressed and very pleased with the service I received!!!
They are neglectful poor appointment scheduling, no communication, fight with me over their findings verses obvious problems. Brakes, transmissions are faulty and they don't seem to take my safety serious.
Great He did a great job I would recommend service in Alvin Overall great experience
My experience on yesterday was Amazing.
My Service Agent was Doug Cyril . My appointment. was for 8:30 and he came to car
and immediately started taking care of my
Service. I sat in Waiting room and Received
Updated Messages on Status of My Service
being done. It was a Routine 5,000 mile Oil
Change and Tire Rotation . The Diagonotic
Test showed I need a Cabin Air Filter Replaced..
I was sent a text message where I was able to
Add the Cabin Air Filter and give my consent
To have work done . Also signed agreement
To have work done . All while sitting ... Read More DealerRater - Jul 22, 2026
Ron Carter is great on their service. James Rushing keeps me informed on what's going on if they find a problem.
They were friendly, and gave me the impression that repairing my issues were important. Scheduling was easy and communication was great. Follow up call on how the truck was doing really was nice on their part. Overall very satisfied.
I have purchased several vehicles from there with Eric being the salesperson and I have always felt like he took care of me.
Checked me in quickly. Listened to my Issues and also offered to get me home when things went long. Kept me informed and ordered needed parts.
Amy Constantine is an incredibly wonderful woman with a very easy going personality. She was able to help us through the process of purchasing a new Traverse without being "pushy". The entire staff was very graceful and helpful. I would strongly recommend Amy and Ron Carter Chevy
They took great care of me. Gave me an updated status on my vehicles service needs
My experience was great and the staff was nice . And very helpful They also made my appointment on the same day I called in the morning
Good service. Feels like always trying to be upsold Quoted wipers and an airfilter for $200 bucks. Bought and installed myself both for 80
Good. Fast. Professional. I like the video they send you. I will return as a customer.
Not getting my truck fixed fast enough losing money because did not get the rental I needed
Felipe is excellent to work with. This was my second time working with him and he is very personable, knowledgeable and communicative. I appreciate how he is responsive and will let me know what's going on in a clear and easy manner. I highly recommend Felipe and Ron Carter Chevrolet.
Our salesman Russell Martin was a great salesman. He was very helpful and professional salesman
Went for an oil changed and tried to be charged almost $100 for an oil change Then the display says $60 for 6 quart oils change but still manage to be charged more than what is on display why does the display say a price and tried to double charge me And then tried to use a coupon Still manage to pay $68 but even used $8 in rewards When my coupon was $55 Why up charge me and post a price on the display
Excellent I would recommend this dealer to any of my friends. The work was done, quick and efficiently.
Great ,communicative, friendly & joking staff. Laughable, polite, good charisma, punctual, overall happy Educating personnel on how some warranties work
Everyone was welcoming and Sammy was so amazing meeting our needs and helping me find my dream car. Couldn’t ask for a better sales person to help me with my purchase.
Felipe was very attentive, and did a very good job, explaining the issue with my Tahoe. He had amazing customer service and did a great job.
Everything was great . Felipe went above and beyond to help me with an engine replacement for my truck. Excellent communication, punctual, and gave me updates through out.
Felipe and his team took great care of me! Their kindness, professionalism pride in their job will not be forgotten ! I will continue to bring my car to Ron Carter. I will tell everyone about how great Felipe team was to me !
Strike 1: didn't listen to me when I said I wanted to use my bank. I even sent my pre-approval letter. I said it multiple times and when I went to sit down with Santiago he was giving me numbers for a completely different bank. Strike 2: because it was late the bank was closed so I had to drive an hour back to the dealership to give Santiago a signed cashier's check. Strike 3: I was promised a detail and gas for my purchase. After over an hour of waiting I had to go ask for my car so I ... Read More DealerRater - Jul 3, 2026
Great customer service. Clean waiting area. The service on my truck was executed timely and professionally.
The serviceman was very helpful. He deserves a pay raise. I will recommend him for all my friends.
Professional and courteous James was extremely professional and courteous. Very helpful in explaining CPO warranties.
Great communication and went above and beyond to help solve problems. Quick polite and helpful
The mechanic and James Rushing did an excellent job finding out what was the exact problem and got it corrected.
Brandon Dupar was the best sales guy Ever. You go Brandon on helping the Medinas buy ours trucks.... Ron Carter Rocks!!!
They are doing everything they can to ensure my trucks problems get resolved. I appreciate how well I get treated by Andy and his team.
The dealership was helpful and very motivated to help me get the truck I wanted.
Despite the busyness of a pre-holiday Saturday, Felipe never seemed stressed, and never made me feel like I was just another number in line. He was upfront about my pending issue, the time it was take to resolve, and what to expect along the way.
Excellent service The minute I was walked into the service department I was greeted in a very friendly manner n was immediately helped
Went in for an emission test for the Buick per requirement For brazoria county to renew my registration and get a new inspection sticker
I had a great experience with the service department. Douglas was professional and courteous. He kept me informed. They did have to order a part but my car was ready by noon the next day. Great experience.
No complaints everyone was very respectful and helpful.... good experience Service was excellent Mr.Camren made sure that I was taken care of
5 Great customer service. Was informed as work was being done. Great customer service. Was informed as work was being done. Very professional personnel. Would not hesitate to bring in vehicle to be serviced next time it needs it.
Great salesman to deal with. Eric was easy and honest when it came to the entire process.
Fleet service for multiple vehicles and Chad is always on top of our service for the 30 plus police Tahoes. Outstanding work by him and the techs!
Appointment was on time and the service was prompt Great Appointment phone service. Quick and didn't have to wait long
They ha e taken good care of my services needed everytime. Service reos been really good
Brad always fixes my car right the first time and he does it quickly while demonstrating a high level of professionalism.
Brad always fixes my car right the first time and he does it quickly while demonstrating a high level of professionalism.
they got me in the truck I wanted with a payment I could afford when 4 to 5 dealerships could not they also got me In and Out within a couple hours
We knew what we wanted, we received good advice and we like the video going over the inspection. I liked that I got a quote and stayed under it.
Andre was my sales agent. He was informative, engaging, and most importantly, quick! I highly recommend using Andre.
Took care of issues quickly and competently. I was impressed by my experience I appreciate being informed along the way
They all ways give good services went I bring my truck in The service is always good
Welcoming staff and easy to schedule. James has always helped me and been very thorough and responsive. Thank you.
Very helpful and explained what they did They greeted me right away and showed me where I could sit in sitting room and then explained everything what they did with my vehicle
Extremely nice and very helpful understanding in situations over and beyond to help would definitely go back and also recommend to anyone service department outstanding words cannot express gratitude
Prompt, courteous and professional It was a pleasing experience. Only exception was the diagnostic service toke over two hours and the part wasn't in stock, now I have to comeback
Got in, got out fast Everything went great I would recommend Ron Carter to all my friends
Made appointment online for oil change, arrived about 30 minutes ahead of time and was probably leaving there in about an hour
Excellent service! Felipe was professional and kept us informed throughout the service. Great customer service & great work. The best ever!
I took my 24 yucon to do a oil change they did no replace my oil filter the correct way and oil came out and damaged my motor and now been 2 week no call do not answer very poor service
Great service, sales team and finance team. Very pleased with my experience at Ron Carter
So far it has been excellent The experience has been great so far we are extremely happy with everything
He was courteous and got me out of there quickly He is very personable as well
He worked with me and was very friendly. He even was willing to work with me on the price to save me money
They are very professional and courteous. I would recommend philipe to anyone who needs service on their vehicle
Eric Helton may be the best customer service I’ve ever had. He was knowledgeable, honest, patient, and followed up. All he said was accurate and even when a system error increased my cost, I didn’t hesitate to accept it because of the trust he earned. I’m a hard customer and every time I thought of changing my mind, he patiently gave me options.
How would you rate Was dealing with Hailey previously, now chad. I am dissatisfied with the service department because they had my car for 3 days and I was told the workload was light. I didn't have major items for them to look at, but feel 3 days is a bit much. I asked for a loaner but Chad told me they didn't have any and would only get a loaner if they had to order a part. I'm bringing my car back Thursday for sounds I am hearing when I put on the breaks. I hear what sounds ... Read More DealerRater - Jun 17, 2026
Everything was good except for the time that it took which I thought that for an oil change being there at 6:56 and leaving at 9:20925 was a little long
Chad ran the courtesy scan and was very helpful. He also let me know there was a recall and helped me get that fixed as well.
Dropped off my truck, repairs completed on time With no extra pressure for more services
